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Include issue details and account info.</p>","icon":10719,"iconUrl":"https://support-ashtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10719","groups":[27],"key":""},{"id":"54","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10714,"iconUrl":"https://support-ashtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10714","groups":[28],"key":""},{"id":"100","name":"Integration Failures","descriptionHtml":"","callToAction":"Integration Failures","introHtml":"<p>Report system or app integration issues with details and error messages.</p>","icon":10728,"iconUrl":"https://support-ashtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10728","groups":[19],"key":""},{"id":"61","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10733,"iconUrl":"https://support-ashtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10733","groups":[19],"key":""},{"id":"111","name":"Network Issues","descriptionHtml":"","callToAction":"Network Issues","introHtml":"<p>Report network issues causing slow speeds or outages. 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Let us know.</p>","icon":10716,"iconUrl":"https://support-ashtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10716","groups":[28],"key":""},{"id":"104","name":"Systematic Login Failures","descriptionHtml":"","callToAction":"Systematic Login Failures","introHtml":"<p>Use this to report ongoing login issues affecting multiple users.</p>","icon":10737,"iconUrl":"https://support-ashtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10737","groups":[18],"key":""},{"id":"56","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://support-ashtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"63","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? 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